LMG compliance induction
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Customer discovery
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Introduction
Introduction
Broker expectations and requirements
2 lessons
Customer Discovery
Customer discovery
The credit guide
Capturing privacy consent
Fee charging
4 lessons
Capturing customer objectives
Capturing customer objectives
Responsible lending obligations
Best interest duty research
Making a recommendation
Finalising an application
5 lessons
Stay in touch
Staying in touch
1 lesson
Business practice
Keeping your business safe: case studies
Fraud
Meeting your requirements
Customer complaints
Customer records
Referral relationships
Marketing and advertisement
7 lessons
Additional knowledge
Process
Banking Code of Practice
Legislative changes
Debt management services
Credit reports
5 lessons, 1 quiz